Privacy Policy

Personal Information

When you register an account with us, we collect:

• Full name and date of birth
• Email address and phone number
• Home address and postal code
• Government-issued identification
• Payment method information

Automatic Information

When you use our services, we automatically collect:

• IP address and device information
• Browser type and operating system
• Gaming activity and transaction history
• Website usage and navigation patterns
• Cookies and similar technologies

Service Provision

We use your information to:

• Create and manage your account
• Process deposits and withdrawals
• Verify your identity and age
• Provide customer support
• Enable gameplay and track winnings

Legal and Security

• Comply with legal and regulatory requirements
• Prevent fraud and money laundering
• Detect and prevent unauthorized access
• Maintain responsible gaming measures

Communication

• Send account notifications and updates
• Provide promotional offers (with consent)
• Share important service announcements

We Share Information With:

Service Providers

Trusted third parties who help us operate our services, including:

• Payment processors and banks
• Identity verification services
• Customer support platforms
• Marketing and analytics providers

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Respond to government requests
• Protect our rights and property
• Ensure player safety

We Never:

• Sell your personal information
• Rent customer lists to third parties
• Share information for third-party marketing without consent

Security Measures

We protect your information using:

• 256-bit SSL encryption for all data transmission
• Secure servers with regular security updates
• Multi-factor authentication options
• Regular security audits and penetration testing
• Strict employee access controls

Your Responsibility

Help us keep your account secure by:

• Using strong, unique passwords
• Keeping login credentials confidential
• Logging out of shared devices
• Reporting suspicious activity immediately

Types of Cookies We Use

Essential Cookies

Required for basic website functionality, including:

• Session management
• Security features
• Load balancing

Analytics Cookies

Help us understand how you use our site to improve your experience.

Marketing Cookies

Used to deliver relevant promotions (with your consent).

Managing Cookies

You can control cookies through your browser settings, but this may affect site functionality.

Under GDPR and Similar Laws, You Have the Right to:

To exercise these rights, contact our Data Protection Officer at support@playcazeus.com

How Long We Keep Your Information

• Account Information: For the duration of your account plus 7 years (regulatory requirement)
• Transaction Records: 7 years from the date of transaction
• Marketing Preferences: Until you withdraw consent
• Website Analytics: Up to 26 months
• Customer Support Records: 3 years from last contact

We may retain information longer if required by law or for legitimate business purposes.

Your information may be processed in countries other than your own. We ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses
• Certification schemes
• Codes of conduct

We may update this privacy policy from time to time. When we make changes, we will:

• Update the "last modified" date
• Notify you via email for significant changes
• Post the updated policy on our website
• Obtain your consent where required by law

The sections above are the full legal policy — here's the short version. Cazeus Casino is licensed in Malta, so your data is handled under GDPR whether you're playing from Berlin, Helsinki, Oslo or anywhere else in the EU/EEA. That's the strictest privacy standard most of our players will ever be covered by, and it applies to your account by default, not as an opt-in extra.

In practice, that means three things. First, the identity documents and payment details we ask for during verification exist to satisfy anti-money-laundering rules tied to our licence — not to build a marketing profile. Second, you can ask for a copy of everything we hold on you, or ask us to delete it, and we have to respond within the timeframes GDPR sets out (typically one month). Third, if you close your account, we still have to keep transaction and identity records for the regulatory retention period listed above — that's a legal obligation on us, not a choice we're making.

A few practical notes players ask about most:

• Marketing emails: opt-in only, and every message has a one-click unsubscribe that actually works.
• Support chat logs: kept only long enough to resolve disputes and improve support quality, never sold or shared with advertisers.
• Currency and location data: used to show correct pricing in USD, EUR, CAD, GBP and to enforce region-specific responsible gaming rules — nothing more.
• Data requests: email the Data Protection Officer address below; you don't need a lawyer or a formal letter to ask what we hold on you.